SHIPPING POLICIES

US SHIPPING

Otaku Collectives customers get fast, free shipping on all orders over $60. Other orders qualify for our discounted flat rate shipping of $3.00 - $8.00 depending on location and product.

It can take up to 5-7 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. 

Once your items have shipped, they will be delivered between 3-7 business days using our flat rate shipping. 

INTERNATIONAL SHIPPING

We are working on providing our collections to as many people in as many locations as possible. International shipping costs will depend on the country and location of the delivery address and will be determined at check out.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Otaku Collectives does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.